"Technology, like art, is an exercise of escalating human imagination." Therefore, the sociologist Daniel Bell in 1980 in his book "The passage snail. The art of what we do as information technologists, is how to offer creative solutions to problems in the workplace. The truth of the matter is that our jobs are in information systems and technology, is not really about technology at all. Our jobs, but it comes to solving problems at work. Technology is just the company we use to achieve our real goal. Increasingly, aid will be shown in our industry, not only technical skills but also skills in dealing with people. People are, after all our customers. Comment on the old jokes about IT people, how great it would work if only it is not for end users can no longer apply. The few people who still believe that the risk of a contract moved from his former place of work or elsewhere in the modern version of automated work.
Are people skills are increasingly important that expertise in the workplace today? Absolutely not! People skills are as important as technical skills in the workplace today? It is quite possible that, depending on the job. For example, are most of us are not overly concerned with the human capacity, a pilot, but we are pleased with his skills as a pilot project in question. The commercial pilot, but no, not take into account the comfort of their passengers, as soon as the plane flies in transport of goods rather than people. The charge that is not a skill of a good customer service with your employer and your employer, clients of the practice will soon be be replaced by another pilot, the values of human relations. You can always be a place for the rare individual cases, the extremely high level of technical competence makes him so valuable that its absence overlooked by human capabilities will, but not what accounts for its long-term growth career. The reality is that if people like you, are much more tolerant of human error, and if not like you, are looking for ways to get rid of you.
What are the skills that you can help at work today? You can be in five basic skills:
Safe and reliable service
-Responsiveness
Competition
-Empathy
-Professionalism
Dependable and reliable service is the provision of a reliable and accurate - answers consistent and accurate monitoring through on their promises. Your users, the service should be courteous, friendly and dedicated himself increasingly to the help desk. In the second part of this Series I are tips to ensure that end users say reliable and dependable service.
Responsiveness is the willingness to answer a call to the needs of customers by answering questions or by email quickly and the will to do what he has to respond effectively to a service request. In Part Three of this series will show you how to ensure that claims that the main demands of rapid response, while lower priority requests Give priority to receive the service.
Competence refers to the accuracy, knowledge service performed accurately and safely. Technical competence means in itself, but how do you maintain your professional competence, even if your employer pays for training? In the fourth part of this series I will share with you using realistic techniques to demonstrate their competence and some tips to keep your own competence.
Empathy, the provision of personal care and service. You can convey empathy when listening for the hidden sense, which tells the user to recognize emotions, attention and offer support. In the fifth series is going to learn to use key phrases in order to demonstrate empathy and techniques for the transfer of his empathy with impaired end users.
Professionalism means that the way they talk and act, and e-mail messages or other materials you send reflect a high level of training and experience. This is the professional image they project to end users. In the sixth and final part of this series you will learn five powerful and simple techniques to convey professionalism in dealing with end users.
Enjoy your username is easy most of the time. If ways to make users more productive and creative in finding employment, to find work more satisfying and rewarding. Propfessional as a support desk has great opportunities for personal growth and have daily opportunities to make a positive difference in the lives of people. That's powerful!
Charlie Haas will never be considered contendership World Championship!?!?
Now, before I begin my question, let me say before these marks my silly responses Qi said Charlie Haas never be considered a contender for a world championship is not regarded as world champion material. Second Instead, I simply say in all honesty, despite how many years I have seen WWE saw what Charles Haas shit can be in the company. I have heard many stories about him to be a great Technical Artist Submission Haas wonderful though. However, Vince McMahon is crazy as hell for always knowing how much Haas ribs talent he has, but I do not understand is how as you sit there and just take the tent Haas know WTF your better than you! But anyway I want to know What do you think? Charlie Haas can be taken seriously in the WWE in the near future with the push of a world championship, or is omitted TNA & tooken seriously be the first day? Lol well in Dora. Rocky Ok I will.
They want to sell goods in the first place. This requires a major event financed. Charlie Haas probably receive the momentum it deserves, but will be similar to the way Underdog all kinds of Chris Benoit. Its size is in fashion. Dinner or not Batista. It's not Mark Henry, Show, or Khali. They want to sell big. Even if we could at least give a boost IC, the problem is that Mr. Haas has no real trick. He gives people no reason to cry his name to let the oxygen to the brain. At least give EDGE.
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